Frequently asked questions

You are required to bet at least one time before withdrawing money. For example, Deposit=300,000 VNĐ, the required of betting money(before withdrawing)=300.000 VNĐ


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You will receive free banking services in case of our customers. will not charge any of your deposits or withdrawals from your account. For some special circumstances, you will be notified in the case of any additional fee. will not disclose your personal information to any third party.

All transaction details are stored on the server protected by the latest firewall security to prevent unauthorized access

All personal information is 100% safe and secure. provides a secure 128-bit SSL connection, as well as MD5 password encryption to secure the data. 


To create an account at Ongame888, please follow these instructions:

Access the website: and click on REGISTER 

Note: Click on flag to signify the language selection 


If the account information does not match your information, all activities and transactions in this account should be done by the account holder and you are responsible for this act. The account is not made and registered with another person's name and we always make sure that we are contacting the account holder correctly before exchanging all information.


We have a demo account. Please contact Online Support for further support.

There is no need to conduct a Deposit after successfully creating an account. When you have successfully registered an account, you can skip the step of depositing.

You can deposit at any time by clicking the Deposit button.

You should complete the Deposit within 30 days (from the date of account registration) to avoid the account from being locked.


Each customer only registers one account at You cannot use the same email address or phone number or same information to register multiple accounts. 

In case that you have previously created an account at, and have forgotten your login name or password, please click the "Forgot Password" button to recover your username or password. Please contact Online Support for assistance.


The username at cannot be changed or edited.

Please carefully check the password you entered. password must be eight characters including one uppercase letter. If you cannot log in with your password, please contact Online Support to reset your password. 

We will ask to verify the phone number, or email. In case that we need further identification, we may ask you to provide other documents to verify your account. 

Please click on the Personal Information icon located on the upper right of the homepage> Personal Information and the "Email Address" section.

Please contact Online Support for further instructions.

If you find any unusual activity on your account, please contact Online Support for further instructions. 

The lowest balance on your account is not compulsory. 

You can note the's account number of and transfer money through ATM or bank counter . After completing, you access to the deposit page and fill in the deposit information table. Or you can go to the bank offices to open the Internet Banking .

Please contact Online Support for further instructions

Create a withdrawal order by filling in the withdrawal form.

There is no fee for withdrawal at Ongame888. 

Ongame888 will deduct the marks on your game, then transfer money to your account. 

If you would like to make a withdrawal by Skrill / Neteller, please contact Hotline for further assistance.
The maximum withdrawal amount per day is subject to the bank's limit of withdrawal points. If you place a withdrawal order in excess of the bank's limit, you can order the next withdrawal after 24 hours.


Please note that we cannot reopen any closed accounts.

If you consider about permanently closing your account, please do not hesitate to contact Online Support.


In case that you are logged into your account for the first time, please follow these steps: :

Ensure that you have successfully registered an account before logging in again

Make sure to enter the correct username and password correctly. If you forget your username or password, please click ''Forgot password'' to recover your username or reset your password.


In the case that you face any problems logging into your account during this time, please follow these steps .


  • An accurate and up-to-date email address and/or phone number is the best step you can take to ensure you never lose access to your account. Take a moment and make sure the email address and/or phone number you have associated with your account is up to date.
  • Your account has been locked for security purposes in case that you repeatedly log in the correct username or password
  • Under some special circumstance, your account has been locked for security purposes. Please contact livechat for further support. 
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